Spa Policies
Walk-ins are welcome. However, please call ahead for availability. We highly recommend appointments as some of our services are only offered during specific days/times of the week.
Please arrive at least 10 minutes in advance of your scheduled appointment to ensure that our services run as smoothly as possible. Arriving late for any service(s) may require a reduced appointment time or cancellation of your appointment.
To preserve the spa experience for all, unattended children are not permitted at Serenity. Please arrange for child care when you will be receiving spa services. Children must be supervised at all times and are not allowed into the spa area without an accompanying adult.
If you are new to Serenity, a credit card is required to reserve some services. If you do not have a credit card or you do not wish to provide us with this information, you may come in as a walk-in. To maintain fairness to our clients and practitioners, all appointments rescheduled or canceled with less than 24 hours notice, may be charged 50% of the service.
